Six Sigma as a method of improving the quality of service process
نویسندگان
چکیده
منابع مشابه
The challenges of six sigma in improving service quality
Purpose – The purpose of this paper is to critically evaluate the contributions of six sigma methodology to the improvement of service quality. Since its development in the late 1980s, six sigma has been extensively applied in manufacturing and quasi-manufacturing settings. This study aims to explore the challenges of six sigma in reaching a much wider field of application. Design/methodology/a...
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15 صفحه اولImproving the Hospital Discharge Process with Six Sigma Methods
Theodore T. Allen, Shih-Hsien Tseng, Kerry Swanson, Mary Ann McClay Industrial & Systems Engineering, The Ohio State University, Columbus, Ohio President of St. Mary’s Janesville Hospital, Janesville, Wisconsin Process Excellence Black Belt, Sagata Ltd., Columbus, Ohio ABSTRACT This article describes the application of a five-phase Six Sigma define, measure, analyze, improve, and control (DMAIC...
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ژورنال
عنوان ژورنال: Production Engineering Archives
سال: 2018
ISSN: 2353-7779
DOI: 10.30657/pea.2018.19.03